You are probably here because you have some questions about Heritage Online Banking, otherwise known as Heritage Bank Internet Banking.
The Heritage Bank Online Banking has been around for some time now but it is a surprise that people have yet to take advantage of this massive opportunity.
I know several people hate to visit the banking hall for banking transactions, unfortunately, they have not yet been privileged to read about how beneficial the Heritage Bank Internet Banking can be. This is one of the reasons why this article was developed.
This article will also give you an insight into the many features of Heritage Online Banking. Meanwhile, whether Heritage bank internet banking, Heritage online banking, or HB online, they all mean the same.
Before we delve into the next part, do understand that the Heritage Internet Online Banking is available for both Individual and corporate customers.
If you are using a savings or current account, then you are an individual customer while business account customers and government agencies will be classified under Corporate Customers.
FEATURES OF HERITAGE BANK INTERNET BANKING (ONLINE)
- Finally, an internet banking platform that keeps you in charge of your finances.
- View, Print, and Download Account Statement via heritage online banking platform.
- Heritage bank customers will be able to monitor all transactions and balances on all accounts.
- Funds transfer between the customer’s own accounts.
- Request, confirm, and stop cheques.
- Third-party transfer within Heritage Bank, and transfer to other banks accounts.
- As a corporate customer, you can make bulk payments to employees, contractors, and suppliers and view uncollected funds.
- View all-time transaction history right from the internet banking platform.
BENEFITS OF HERITAGE BANK INTERNET BANKING (ONLINE)
- It is a Quick, Simple, and User-friendly platform.
- GTB customers can enjoy 24/7 access to all their accounts from anywhere in the world.
- Online real-time account monitoring facility and guaranteed security for all your online transactions.
- It comes with comfort and convenience as well as privacy on the internet.
- Easy management of account, thereby saving customers both time and energy.
- Customers will get notification of important transactions via SMS and email.
HOW TO REGISTER FOR HERITAGE INTERNET (ONLINE) BANKING
With HB Online, you can get the full complement of Heritage bank experience centers right on your device from the comfort of your home or office. Follow the steps below to get started:
- To register For Heritage Bank Internet Banking, visit www.hbng.com from your browser.
- Click “menu” and select “Internet Banking”.
- Click “Login to Personal Internet Banking”. This is for savings and current account customers of the bank.
- Scroll down and click, “Register Here”.
- Provide your Account No, Account Name, Date Of Birth, Email, Mobile Number, and Login Name.
- Mark the box indicating, “I agree with the terms and conditions”.
- Click “Register”.
- Follow the online prompts to complete Heritage Online Banking Registration.
- If you are unable to locate the heritage bank internet banking registration page, follow ebank.hbng.com/hibibanking/HomePages/RegisterUsersUI to quickly get started.
The bank customers can also carry out registration at any of their branches in the country. All you just need is to visit the customer section of the bank and ask them to help you with Heritage Online Banking Registration. A form will be given to you which you to return once you fill it.
Once done, you will get your username and default password in your email. You can proceed to change it after log in.
HOW TO APPLY FOR HERITAGE CORPORATE INTERNET BANKING
HeritagePay is a Corporate Internet banking Platform which enables Corporate Organizations and Government Agencies to automatically handle payments of salaries and payment to third parties right from the comfort of their offices.
You can meet all your company’s financial obligations with HeritagePay. Below are the steps to get started:
- To register For Heritage Bank Corporate Internet Banking, visit www.hbng.com from your browser.
- Click “menu” and select “Internet Banking”.
- Click, ‘Login to Corporate Internet Banking Form’.
- Locate ‘Register Here’ and click on it to access the heritage corporate internet banking registration page.
- Enter your Account No, Account Name, Date Of Birth, Email, Mobile Number, and Login Name.
- Agree to the terms and conditions.
- Click, ‘Register’.
- If you can locate there registration portal, click ebank.hbng.com/hibibanking/HomePages/RegisterUsersUI.
- This is how you open a heritage corporate internet banking.
Corporate customers can also register for internet banking at any Heritage Bank centre or branch in Nigeria. Just walk in and chat with the customer care. They will be happy to help as regards that.
You will be given a form that you are to complete and return to the bank. If you do not have much time, you can download the form from the bank internet banking page and send it via any of their official online channels. Check the bank contact us page on their website to get their email or handle. Meanwhile, the email address is info@hbng.com.
Once submitted, Heritage Bank will review all submitted documents and if it meets the conditions, the User ID and default password will be sent in separate emails to the customer’s registered e-mail address. The board resolution will also be needed to complete the application.
HOW TO LOG IN TO HERITAGE BANK INTERNET BANKING
- To log in to heritage banking as Heritage savings or current account holder, simply visit the official website via www.hbng.com.
- Tap the menu bar and select ‘Internet Banking’.
- Click ‘Login to Personal Internet Banking’.
- Enter your username and password.
- Click Login’ to sign in to your account. You have now login to your Heritage Bank Internet Banking.
HOW TO LOG IN TO HERITAGE CORPORATE INTERNET BANKING
- To log in to heritage corporate internet banking platform, visit www.hbng.com using your PC or smartphone browser.
- On the menu bar click ‘Internet Banking’.
- Click ‘Login to Corporate Internet Banking Form’.
- Enter ‘User Name’ and ‘Password’.
- Click ‘Login’ to enter your heritage corporate online banking dashboard.
FREQUENTLY ASKED QUESTIONS
How can I get Heritage Bank’s Retail Internet Banking?
Customers can get started via Self-Registration via ebank.hbng.com or by completing the eBank Service Application form at any of our Experience
Centers.
What is the maximum transfer limit per day on HB Internet Banking?
The maximum Transfer Limit is N2,000,000.00/day and N500, 000.00/transfer using the NIBSS Instant Pay and N2,000,000.00/day and N500, 000.00/transfer using the Quickteller Platforms.
I tried to complete a transaction, but I am being asked for a Transaction Password, How do I get it?
To generate a Transaction password, Go to Profile Management and select Generate Transaction Password. Follow the instructions/rules. A new Transaction
password is generated and sent to your registered email address with the Bank.
How do I manage or edit my security questions and answers?
Go to Profile Management and select security questions. Then click questions
and edit the answers.
I think my log-in password is no longer secured. How do I change my log-
in password?
Go to Profile Management after log in and select ‘change sign-on password’. Then follow the log-in password rules to change your password.
I no longer receive Verification PINs via SMS. What do I do?
You can send an email to info@hbng.com, call the Contact Centre on 01-2369000, 0700-HERITAGE, or visit our nearest Experience Cente.
I did an Intra/InterBank transfer but the beneficiary did not receive the
amount and I have been debited, how do I resolve this?
You can send a mail to info@hbng.com, call the Contact Centre on 01- 2369000, 0700-HERITAGE or visit the nearest Experience centre with the following details: Account number and Amount transferred and transaction date.
I did an Interbank transfer to a wrong account. What do I do?
You can send a mail to info@hbng.com, call the Contact Centre on 01- 2369000, 0700-HERITAGE or visit the nearest experience centre with the following details: Account number, transaction amount, reference number and transaction date.
I just got profiled on Personal Internet Banking Platform but haven’t received Username/Password:
Check your junk mail, deleted items and/or spam mails for the log-in password or Call the Contact Centre on 01-2369000, 0700-HERITAGE, or visit the nearest Experience centre.
I tried to complete a transaction, but did not get a verification PIN, What do I do?
This is sometimes a network challenge from the telcos. Call the Contact Centre on 01-2369000, 0700-HERITAGE, or visit the nearest experience center for assistance.
I can’t remember my Username and Log-in Password because I haven’t used the platform for some time.
You can send a mail to info@hbng.com, call the Contact Centre on 01-2369000, 0700-HERITAGE, or visit the nearest experience center for assistance.
I am unable to log-in because I have forgotten my password. What do I do?
From the login page, click on “forgot your password”. Enter your username and the answer to any of your pre-set security question and Submit. The password will be sent to your registered email with the Bank or you can call the Contact Centre on 01-2369000, 0700-HERITAGE, or visit the nearest experience centre for assistance.
I requested for my account statement via the platform but didn’t not any mail as expected. What do I do?
Check your junk mail, deleted items and/or spam mails for account statement or Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit the nearest experience center for assistance.
I did an Airtime Top-up via the platform, I was debited but did not get value. What do I do?
You can send a mail to info@hbng.com, Call the Contact Centre on 01-2369000, 0700-HERITAGE or visit the nearest Experience center with the following details: Account number, Recharge amount, Network, Phone number, Date of recharge.
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