Are you the type that loves getting in touch with MTN customer care online or through offline means? Whatever you preferred mode, this article will provide you with various ways you can contact the MTN service reps.
MTN is undoubtedly the network with the largest customer base in Nigeria, which have been proven several times. Take a moment to select 10 random people, chances are about 5 of them will be on MTN network. Why this? It is down to the way they manage their business which includes providing affordable tariff and data plans.
Apart from enjoying better data experience, it can even get better when you upgrade your sim to 4G sim. This ensures you get a better network. MTN 4G, which is also known as LTE has the potential of giving your devices up to 200 Mbps. Meanwhile, upgrading to 4G can only be carried out at any MTN offices or stores.
The common argument is which is the best network in Nigeria. I have managed to study the top 4 networks in Nigeria which are GLO, MTN, Airtel and 9mobile. Airtel and 9mobile are by far the fastest network in Nigeria but MTN has the widest network in Nigeria.
Glo Nigeria is not really in the frame if you need a stable internet connection especially in the non urban areas of Nigeria, their tariff plans are really cool and so is the voice quality.
Now that we have been able to justify why there are lots of people are on the MTN network, it is about time we point you to how you can speak to an MTN customer care.
MTN customer care number
This is not my favourite but it remains the most-used channel to contact MTN customer care. Enquires, complaints and feedback are treated better on this platform because of the need to monitor calls and no agent would want to be at the receiving ends.
MTN Customers care agent would have no choice than to attend to you in a calm and very friendly manner. Whatever you need, are just at your fingertips but the common barricade is the inability to get in touch with them quickly. However, things have really improved over the years, more hands have been employed to get the jobs done as quickly and more professional.
Anyone would be able to contact MTN agent by following the instructions below:
- Just dial 180 from your MTN and follow some specific instructions to get in touch with MTN agent.
- For those calling from other networks, dial 08031000180 from your phone.
- If you are calling from outside Nigeria, dial +2348031000180 to speak with MTN customers representative.
Contact MTN customer care through Email Address
Not quite as popular as MTN customer care number but could also prove to be effective when used. It affords you a better way of communicating effectively using every means possible including sharing of documents, voice notes, images, videos and more. With this, MTN customer care would easily have a grasp of what you are trying to pass on.
You will be able to contact MTN customer care by sending mail to [email protected]
After sending, you might need to wait a little bit before getting replies. Most times, it never takes up to 16 hours before you are provided feedback. Not my most preferred mode to contact MTN rep but you can be sure of getting things done in no time.
MTN customer care through live chat
This is unbelievable very fast when compared with most of the channels. Responses are often quick after connecting to the server. The best part of using this channel is that you will be having real-time communication with an agent which ensures you get things done as soon as possible.
The only thing stopping you is a poor network, although MTN live chat does not demand much data to connect. With just a 2G network, you can get in touch with an MTN customer care.
If you have already made up your mind, get in touch with an MTN customer care now https://help.mtnonline.com/kb/get-help/home
You will also be able to acces MTN livechat through mymtn app. Go to play store or apple store to download MYMTN app. It is free and easy to use.
MTN care through social media platforms – facebook, twitter & instagram
Social media platforms have proven to be a justifiable project as it has helped in many ways especially in businesses and keeping in touch with people. Meanwhile, social media does not necessarily have to be all about sharing some jokes or make remarks, it can also be used for a more worthy cause like keeping a direct line opened for your favourite brands.
MTN Nigeria is almost on every popular social media platform, you can contact them easily on Facebook, Instagram, and on twitter. Twitter is more of an open-source so I will always favour it above the rest. Since most of the conversations are done openly, MTN Nigeria will have no choice than to attend to you quickly and friendly manner.
The following are the links to contact MTN Nigeria on social media
- MTN’s facebook: http://www.facebook.com/MTNLoaded
- MTN’s twitter handle: http://twitter.com/MTNNG
- MTN’s Instagram: https://www.instagram.com/mtnng/
- MTN’s Whatsapp: 09033000001 through to 09033000010
MTN customer care through their service centers and stores
As much as we all hate taking a walk down to MTN offices or stores, not everything can be done over the air. You will need to create a time out of your tight schedule to get to the MTN office close to you. MTN offices are spread all over the 36 states in Nigeria including the Federal Capital Territory.
MTN offices open at 8 am and close at 5 pm from Monday to Friday. Only on Saturday, they open at 10 am and close at 2 pm. MTN service centres are the best place to get things done as quickly as ever because of the technical teams on the ground.
For sim upgrade/replacement, always go with any Govt issued ID card and sim pack. If you no longer have your sim pack, you will need to provide an affidavit.
MTN customer care via MTN headquarter
Anyone would be able to send a letter to MTN walk-in-centres Pan Nigeria from anywhere around the world. All they have to do is to address the letter to one of their top offices. It is important to include your contact details in the letter in order to help one of their customers’ representative get in touch with you.
MTN Nigeria address is,
The Customer Care Manager,
MTN Nigeria Communications Limited
4 Aromire Street
Off Kingsway Road
Ikoyi, Lagos State.
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