Are you an Ecobank customer in Nigeria and looking for the easiest and fastest ways to contact the ecobank customer care?
Ecobank PLC also ensures that you can get in touch with any of their plugs via phone calls, email, live-chat, Facebook, Twitter, and other related social media platforms.
It is no longer new that banks are regularly occupied during the official working hours. As a matter of fact, we are left with no choice but to seek an alternative way to get in touch with the ecobank customer care rep.
Although, the offline method is still very much opened during the usual hours on working days, but time has never been on our sides. Besides, the added resources and energy to expend at the banking hall could give us a second thought.
The choice left now is to contact the ecobank customers care for issues that can be resolved online. Therefore, this article will be all about providing you with the best ways to contact customer care at Ecobank.
VIA ECOBANK CUSTOMER CARE MOBILE PHONE NUMBER
Contacting ecobank customer care by dialing their official phone line is one of the best possible ways. For all enquiries, feedback/complaints, debit/credit card support, you will find response almost instant, unlike most methods.
However, it has certain disadvantages, calling the ecobank customer care mobile phone line is not free, not Toll-Free. Besides, you must also have sufficient balance in your phone because it always takes some time before a customer care officer picks your calls.
If you have used or call any of the GSM customer care lines before, then you will understand how it works. The notable difference is that you pay for every second spent on calls when calling ecobank phone number whereas it is free to call any gsm customer care number.
If you are still bent on contacting Ecobank customer care through their official mobile phone number, the no to call is +234 1 277 2904. Alternatively, customers can also get in touch by dialing +234-700-500-0000.
VIA ECOBANK CUSTOMER CARE EMAIL ADDRESS
The best way to explain some issues to customer care is when you attach an image that portrays whatever issues you are having.
Fortunately, ecobank customer care has an official email address where you can forward complaints to. This allows customers to attach additional files that will help the customer care in discharging their duties well.
Via the ecobank customer care email address, you can present your message in standardized form but its lowest low is that you will need to wait for about 6 to 24 hours before you get feedback. This could be tough especially if you need their service very urgently.
If you can play the waiting game, be assured that a customer care rep will eventually reach out to you.
For all complaints and enquiries, send your messages to [email protected]
VIA ECOBANK CUSTOMER CARE LIVE CHAT
If you need an instant response, yet a channel where you will not need to expend money, then you have the ecobank live chat platform.
The best part of using this service is that it is available 24 hours a day, therefore whenever you need someone to talk about bank-related issues, then you have a customer care rep from ecobank who never sleeps.
This service can be accessed via any browser, therefore it is simply one of the best ways to get in touch with Ecobank Customer Care considering that majority of youth and young at heart have adopted smartphones.
To speak with ecobank customer care through live chat, simply enter ecobank.com/ng/personal-banking/contact-us on your browser. On the newly opened page, click the ‘Live chat’ button. If you cant get to the livechat page, simply click www.ecobank.com/ng/personal-banking/contact-us?liveChat=true.
CONTACT ECOBANK VIA SOCIAL MEDIA
Every big business knows the importance of social media. Social media are the reasons why some businesses are still surviving.
Ecobank is also not an exception, they are almost everywhere, but we will be concentrating on the ones that will give you a better result. Of course, the likes of LinkedIn is good, but can never be a subtitle for Twitter, Facebook, and WhatsApp.
The three are no doubt up there when we are talking about the platforms with the most users. Below are the ways to contact ecobank customer care via social media:
1. Contact Ecobank Customer Care Via Facebook
Facebook has never been my favourite to speak or reach out to any bank customer care. However, it does what it was created to do but might not be as quickly as the rest.
There is always this protracted delay, therefore if you are looking for a quick response, this is not the place. However, at times you might be lucky.
Customers can reply to any of their posts or send complaints to their inbox. If you are using the comment section, avoid exposing sensitive information that may put your account at risk. You can use the comment section to call the attention of the ecobank customer’s care while you take the main business to their inbox.
To speak, chat or talk to ecobank customer care rep via their Facebook group page, simply visit www.facebook.com/EcobankNGR.
2. Get In Touch With Ecobank Officer Via Twitter
And here is Twitter, my favourite way to reach out to Ecobank customer service. The Twitter platform is amazing on its own and what makes it better is the ease of replies and then, the direct message feature.
Since Twitter is a place where many issues are discussed on an open platform, you can expect any company to try and settle whatever issues or complaints you brought before them quickly. Besides that, Twitter almost costs nothing and you can expect replies in no time.
Customers can lodge their complaints by sending a tweet to @ecobank_nigeria. You can download the Twitter app from your store or click twitter.com/ecobank_nigeria to get in touch with ecobank Twitter handle.
3. Ecobank Whatsapp
Ecobank understands that some customers will still prefer to use Ecobank WhatsApp Banking, a provision has already been made such for customers.
It is common knowledge that WhatsApp barely uses data when sending messages, this could be a good alternative especially when you are trying to save money.
Chat with our Customer Care Executive via WhatsApp on (234) 808 760 3717. You will just need to save the phone number into your contact. Go to WhatsApp and refresh the list.
If you are not planning on saving Ecobank WhatsApp number, then you can use this quick link to contact ecobank, wa.me/2348087603717.
VISIT THE ECOBANK HEAD OFFICE OR ANY OF THEIR BRANCHES
Normally, the Ecobank head office is the place you go when you have not been properly attended to. It is a Dispute Resolution Centre for aggrieved customers to lodge complaints about issues that have remained unsolved for about 3 months.
The bank will attempt to find a ground which may lead to the continued bank and customer relationship.
However, the ecobank experience centre is in each region in Nigeria, they will be ready to help you as regards any complaints or issues.
The Ecobank headquarters address is –
Access bank plc.
Plot 21, Ahmadu Bello Way,
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